This policy applies to purchases made through the online store www.e-lucehabitat.gr and has been drafted in accordance with applicable Greek and European consumer protection legislation.
1. Right of Withdrawal (Consumers – B2C) In accordance with current legislation, consumers have the right to withdraw from their purchase within fourteen (14) calendar days from the date of receipt of the product, without providing any justification.
To exercise the right of withdrawal, the consumer must notify us in writing (via email or contact form) within the above time period.
2. Conditions for Accepting Returns For a return to be accepted under the right of withdrawal, the product must:
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be in its original condition
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not have been used beyond what is necessary to verify its nature and proper functioning
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be returned in its complete and intact original packaging, including all accessories
If the product is returned damaged or with incomplete packaging, we reserve the right to refuse the return or deduct an amount corresponding to the reduction in the product’s value.
3. Return Shipping Costs In the event of withdrawal, the consumer bears the direct cost of returning the product, unless otherwise agreed.
Refunds are issued within 14 days from the date we are informed of the withdrawal, using the same payment method as the original transaction, provided that the product has been received back or proof of return shipment has been submitted.
4. Exceptions to the Right of Withdrawal In accordance with applicable legislation, the right of withdrawal does not apply in the following cases:
4.1 Made-to-order / Special order products Products that:
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are manufactured or ordered specifically for the customer,
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are not kept in stock,
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have extended delivery times (e.g. 2–4 weeks),
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or cannot be easily resold to a third party,
are excluded from the right of withdrawal.
Relevant information is clearly provided on the product page prior to order completion.
4.2 Products with customized characteristics The right of withdrawal also does not apply to:
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products with special finishes, dimensions, or custom specifications,
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products manufactured based on the customer’s specific selections.
5. Defective or Incorrect Products In the event that a product is delivered:
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with a manufacturing defect, or
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different from what was ordered,
the customer must notify us promptly. In such cases, we will arrange for replacement or refund at no additional cost to the customer, in accordance with applicable legislation.
6. Business Customers (B2B) Purchases made by professionals or legal entities are not subject to the right of withdrawal, unless otherwise agreed in writing.
7. Contact Information For any clarification regarding this returns policy, customers may contact us using the contact details provided on our website.
Notice :This Returns & Withdrawal Policy forms an integral part of the Terms & Conditions of the e-lucehabitat.gr online store and applies to all purchases made through it.